Customer Care


Dreaming about your new home is the easy part. But there are so many steps between finding your perfect fit and moving in. At JW Nest, we believe we would be remiss to neglect a single step in the journey to your new home. That is why we are proud to provide our buyers with resources to make their life easier.

Move in Home Demonstration

No more fiddling with blind remotes or poring over the oven manual when you are hungry. Our team will walk you through your new home and demonstrate how everything works. We welcome any and all questions because we want your first day in your new home to be stress-free.


We know the reason you bought a new home was for the peace of mind that new construction brings. Because of that, we offer the following warranties:

  • 10 year New Home Warranty – Delivered in your New Home Pack to your legal conveyancer
  • 2 year Builder Warranty – Our customer service team will respond swiftly to any issues that may arise in your first two years in your new home.